How To Assemble High Bay Light- GTL

Does GTL provide ODM /OEM service?        

Yes,we can.

How does the warranty process work ？        

The process is very simple. Just send a couple of photos of the defective piece and we will provide the model replacement during next purchasing or refund the amount.

How about the lead time of  Light ?        

5-7 days for sample order, 15-25 days for mass production order base on order quantities.

Are there any addtional duties and taxes?        

Each country´s government normally requires for incoming shipments to pay taxes and customs duties. When you purchase your products fromGTL Lighting, your products will be shipped from our warehouse in China and therefore, you may be asked to pay additional duties and taxes before delivery. Your order amount does not include these duties and taxes. You usually do not need to care about taxes. The courier company (e.g. Fedex) will contact you if you need to pay taxes for your package and they will guide you to finish the following steps. For reference, there is usually a duty rate (%) applied to the invoice amount plus fixed charges. Below is an example for the USA: Invoice value: $1000 Duty rate (2%): $20 Fixed government charge: $25 Fixed brokerage charge: $31 The shipment courier (DHL/FEDEX/UPS) prepays the customs duty and then collects it from your account when the shipment is delivered. If the package is returned or destroyed due to our client´s refusal to pay customs duties, all the losses will be borne by the client.

Do you offer guarantee for the products?        

Yes, we offer 5 years warranty to our products.